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We are committed to the quality, beauty, and resilience of every Housegent piece you bring into your home, and warrant our collections to be free of defects in material and craftsmanship. Please see our Limited Warranty for details.
Housegent collections are crafted by artisans from around the world and are expertly designed to withstand everyday use. However, as even the best-made furnishings and décor are not indestructible, normal wear and tear will reflect use and care.
| Product Content | Handling Method |
|---|---|
| Metal components | Avoid prolonged exposure to corrosive liquids, which can cause oxidation and damage. Regularly clean metal surfaces with a mild, pH-neutral cleaner and dry thoroughly to maintain their appearance and integrity. Do not use abrasive materials that can scratch the metal finish. |
| Artisan-crafted furniture made from natural wood | Occasionally wipe lacquered wood surfaces with a soft, dry cloth and non-wax furniture polish to maintain optimal finish. Follow all cleaning product instructions carefully. Do not overapply. Immediately wipe up spills with a soft, dry, undyed cloth to prevent moisture damage (e.g., water rings). Avoid using abrasives, harsh, corrosive chemicals, or care products containing ammonia or silicone, as these may damage finishes and surfaces. Keep indoor furniture away from direct sunlight and sources of heat or moisture to prevent cracking or fading of finishes. Lift, don't drag, wood furniture when moving to avoid loosening joinery and damaging the piece. Ensure furniture is positioned on a level surface to prevent warping of the frame. Avoid leaning back in chairs and using chair stretchers or table pedestals as footrests. |
| Home Performance Fabrics | Spot-clean using clear, mild detergent and water. Avoid bleach. For tough stains, gently scrub with a soft brush. Blot with a clean towel, rinse thoroughly; air-dry. |
| Cary Linen Performance Fabrics | Spot-clean using water-free cleaning solvents only. Do not use water or dry clean. |
| Lacquered wood surfaces | Occasionally dust with a soft, dry cloth and use non-wax furniture polish to keep finishes looking their best. |
| Upholstered furniture | Clean using a clean, absorbent, undyed cloth with a blotting motion. Blot from the outside towards the middle of the soiled area to prevent ring formation. Never scrub. |
Housegent offers free shipping on all orders.Please make sure that the shipping address you fill in is accurate, changing your address will be a hassle.
Total delivery time includes factory processing time as well as shipping time.
Due to changes in U.S. tariff policies, we currently do not have stock available, the item is currently out of stock. Rest assured, we can still produce it with the same craftsmanship; we just ask for your patience.
Processing time: 2 - 6 weeks
Delivery time: 5 - 7 weeks
Courier: Matson, Fedex, CN, UPS, UPS, DHL
If you need expedited shipping for extra charge, please contact customer service.
For more shipping information ,please read Shipping Policy
After receiving the goods, if there is any quality problem, we provide 30 natural days free return and exchange service.
Please take photos or videos as evidence and contact customer service to deal with it.
Returns for personal reasons other than quality problems require payment of shipping costs to deliver the goods to the designated address provided by us.
We will give you a refund after deducting the production cost and the cost of shipping our first shipment to you. (the production cost is usually 25% of the order amount).
Refund: 7-10 days to arrive your card
We will refund you through your previous payment channels.
For more details, please read Return and Exchange Policy
Our contact information:
Email: support@housegent.com
Phone: +1(231) 366 5753
Whatsapp：+(86) 183 7066 9467
What to expect with White Glove Delivery Service
Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as removing all packaging and debris. This service includes furniture, larger décor, uniquely shaped items, and items that are too fragile to ship through Small Parcel Delivery. Please see our White Glove Details for more details
Milan, Italy-based designer Marco Vitali's latest collection Aurora Cascade is inspired by the spirit of the Northern lights and the natural rhythm of waterfalls, combining the flow of light with the texture of glass. The water droplets have different shapes, like the aurora pouring down from the sky, frozen in the beauty of the moment.
18"
● Overall: 18" diam.
● Minimum Height: 14¼"
● Maximum Height: 81"
● Canopy: 18" diam., 1¾"H
● Cord: 70"L
● Glass Drop (Each): 5" diam., 11"H; 5 lbs.
● Weight: 66 lbs.
36"
● Overall: 36" diam.
● Minimum Height: 14¼"
● Standard Cord Length Maximum Height: 81"
● Long Cord Length Maximum Height: 31'1"
● Canopy: 36" diam., 1¾"H
● Cord: 70"L (standard), 30'L (long)
● Glass Drop (Each): 5" diam., 11"H; 5 lbs.
● Weight: 203 lbs. (standard), 223 lbs. (long)
47"
● Overall: 46½" diam.
● Minimum Height: 14¼"
● Standard Cord Length Maximum Height: 81"
● Long Cord Length Maximum Height: 31'1"
● Canopy: 46½" diam., 1¾"H
● Cord: 70"L (standard), 30'L (long)
● Glass Drop (Each): 5" diam., 11"H; 5 lbs.
● Weight: 327 lbs. (standard), 387 lbs. (long)
60"
● Overall: 60" diam.
● Minimum Height: 14¼"
● Standard Cord Length Maximum Height: 81"
● Long Cord Length Maximum Height: 31'1"
● Canopy: 60" diam., 1¾"H
● Cord: 70"L (standard), 30'L (long)
● Glass Drop (Each): 5" diam., 11"H; 5 lbs.
● Weight: 567 lbs. (standard), 611 lbs. (long)
1. Solid glass raindrops are hand-blown and may have small bubbles or asymmetries for unique craftsmanship.
2. Ceiling canopy and fittings are made of solid brass.
Including light bulb, compatible dimmer switch.
3. 110-120V, compliant with US standards, suitable for the US and Canadian markets.
4. UL approved for use in dry indoor environments only and out of direct sunlight (glass focuses sunlight and increases fire risk).
5. Hard wired connection, weight over 50 LBS, additional support required, cannot be installed in a standard socket box.
6. Not applicable to vaulted ceilings.
7. Requires professional electrician installation,delivery does not include assembly or installation.
8. Clean with dry cloth, avoid cleaning agents and abrasives.
● 18"
Rated for 7 E12 candlestick bulbs up to 25W
A glass pendant hangs from a black fabric rope; Rope length may be changed during professional installation
Contains recommended hanging length instructions for 5 different ceiling heights (8'-12'H)
● 36"
Rated for 13 25W Max E12 candlestick bulbs
The wires can be changed during professional installation and are available in standard and extended lengths
Standard rope length includes recommended suspension length instructions for 5 different ceiling heights (8'-12'H); Take the 10'H ceiling for example
Long rope lengths include recommended hanging length instructions for 20-foot high ceilings, as well as additional ropes that allow hanging from higher ceilings (up to 30 feet high)
● 47"
Rated for 21 25W Max E12 candlestick bulbs
Glass droplets hang from a black fabric string
The wires can be changed during professional installation and are available in standard and extended lengths
Standard rope length includes recommended suspension length instructions for 5 different ceiling heights (8'-12'H); Take the 10'H ceiling for example
Long rope lengths include recommended hanging length instructions for 20-foot high ceilings, as well as additional ropes that allow hanging from higher ceilings (up to 30 feet high)
● 60"
Rated for 31 25W Max E12 candlestick bulbs
Glass droplets hang from a black fabric string
The wires can be changed during professional installation and are available in standard and extended lengths
The standard line length is preset for installation on the 10'H ceiling (as shown) and includes sufficient line and instructions for installation on the other 2 ceiling heights: 11'H and 12'H
Long rope lengths include recommended hanging length instructions for 20-foot high ceilings, as well as additional ropes that allow hanging from higher ceilings (up to 30 feet high)
Combining traditional hand-blown glass craftsmanship with modern industrial design, this chandelier is a high-end lighting choice that is both artistic and functional. It is installed and used in strict compliance with safety regulations, suitable for the pursuit of unique design and excellent quality of the luxury space.
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