White Glove Delivery Service

Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as removing all packaging and debris. This service includes furniture, larger décor, uniquely shaped items, and items that are too fragile to ship through Small Parcel Delivery

What to expect with White Glove Delivery Service

Preparing for Delivery

• It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Please see our Measuring for Furniture Delivery. These are merely guidelines for measuring and do not guarantee your furniture will fit.
• It is your responsibility to verify that the room of your choice is suitable for your furniture and cleared of existing furniture as our delivery team is not permitted to move or dispose of existing furniture or other items.
• If you live in a high rise or condominium which requires a Certificate of Insurance, please contact us after placing your order.

Scheduling Delivery

• In Stock: We will contact you within 5 business days after the product arrives at our U.S. warehouse (nationwide delivery time is 15-20 business days) to arrange a delivery appointment.
• Deferred Delivery: Delivery will occur once all of the items become available and ready to ship. You will be contacted once your items arrive at our warehouse.
• We will only hold merchandise in our warehouse for 60 days. After that time period has passed, full payment is required and we must schedule delivery of your order.

Delivery Day

• An individual 18 years or older, must be home to accept delivery and inspect your order.
• Furniture items will be carefully unpacked and assembled and the packing materials removed. (excludes lighting, mirrors, wall art, heat lamps, and fountains)
• Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. Our delivery team is not permitted to install any electrical equipment or wall-mounted items.

Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $6,500 or more. Please contact support@housegent.com or call +1(323) 531-8093 for details.

White Glove Delivery Rates （Single product）

Delivery Area	Flat Rate
Local Delivery Areas	$239
Extended Delivery Areas	$339
National Delivery (excludes Alaska and Hawaii)	$339 to $539 (depending on your location)