LIGHTING

Housegent products are made locally and in other countries around the world, from Asia, Europe, and the USA. They have manufacturing operations and merchandising in Asia and the Americas, providing high-quality luxury furniture and custom furniture options.

We specialize in customizing modern chandelier, floor lamps, table lamps, wall lamps, Flush Mount, brass pendant light and ceiling lamps for hotels or luxury residences.

We typically ensure ample stock for our listed products. However, for certain customized items or products exceeding logistic size limits, the inventory may be set to 0. Please contact us to confirm product availability.

Our room idea is based on a great concept that you might find inspiring.

Certainly! Please feel free to send us an email or contact our online customer service and we will be happy to help you find the product that is best for you.

As an online-based company, we do not have traditional physical stores or galleries to showcase our products. Housegent operates as a factory-direct retailer, allowing us to offer significantly lower prices by eliminating these overheads.

Remember, Housegent offers a 90-day return policy for unwanted items, ensuring a risk-free shopping experience.

All payments made on the Housegent furniture of america website are highly secure. Our website uses 128-bit SSL encryption technology and is certified Level 1 PCI DSS compliant, the same level of encryption used by large banks, ensuring the security of your information. Therefore, you can rest assured that any information submitted on our website is secure.

We typically offer two types of shipping: free and paid.

For free shipping, the delivery time is approximately 4-6 weeks.

For an additional fee, delivery time is approximately 2-4 weeks.

We assure you that we will ensure all packages arrive at their destination within the specified time. If you wish to receive your purchased items faster, we can offer commercial courier services (DHL, UPS, etc.) for an additional fee. For more information on shipping, please visit the shipping page or contact us.

Customized products vary according to demand time

Yes, all shipping fees include full insurance. Please make sure to inspect your order immediately upon receipt. If there are any issues with the received goods (such as product damage, your order not meeting expectations, or any other concerns), please notify us within 30 days of receipt.

While we have made every effort to accurately depict the items, there may still be slight differences. All measurements are approximate, and color reproduction is as accurate as allowed by photographic and printing processes. Please note that colors may vary depending on calibration and screen settings. As each of our products is handcrafted, there may be slight variations in assembly and finishing. The latter will not affect the quality, craftsmanship, aesthetics, or functionality of the product.

Each product's packaging box comes with complete assembly instructions. These instructions will detail whether you need an electrician or multiple people for assembly.

We recommend having lighting fixtures installed by a professional. We are not liable for any unfortunate events and/or accidents that may occur due to improper use and/or installation of our products under any circumstances.

Please inspect the condition of the carton before signing the receipt: our products undergo thorough inspection and careful packaging before leaving the factory. If you receive a product that is visibly or hidden damaged, you must immediately file a damage claim with the carrier. Retain all packaging materials.

If you visually inspect the goods upon receipt and find damage, you must note it on the delivery receipt and have it signed by you and the driver. Otherwise, the carrier will refuse to accept your claim. Retain all packaging materials and notify the carrier immediately that you wish to have an inspection report issued so that you can proceed with your claim against the carrier.

If the damage is only apparent after the product is unpacked, you must immediately file a claim for concealed damage. Retain all packaging materials and notify the carrier that you wish to obtain an inspection report so that you can proceed with your claim against the carrier.

We will carefully inspect all products for manufacturing defects or errors. If you find an issue with a product, please refer to the shipping section of the terms and conditions.

If you have specific needs, please contact us directly. As a source factory, we can achieve a 1:1 level of fidelity with most lamps on the market. Our quality is better than products of the same price range because we eliminate a large portion of the price difference from intermediaries, allowing us to offer the lowest prices in the industry.

Additionally, we welcome the customization of large non-standard lamps. Please contact us for a quote.

We offer warranties ranging from 2 to 5 years, depending on customer requirements.

Certainly, you are warmly welcomed to visit our factory. Our address is in Guzhen Town, Zhongshan City, Guangdong Province, China. The nearest airports are Guangzhou Baiyun Airport (CAN) and Hong Kong Airport (HKG).