1. Are your products the same as famous brands?
We utilize the same materials, colors, sizes, and production processes. We own our factory to produce and manufacture these furniture pieces and lamps.
2.Why are your prices so affordable?
We closed all our offline stores in 2020 to focus on online sales, significantly reducing our costs. Our products come directly from our own factories, allowing us to maintain reasonable prices while ensuring the highest quality standards.
3.Can I return the furniture and lamp if I don't like it after receiving it?
You can request a refund after receiving the product, but you will need to return it to our designated address at your own expense. We will initiate the refund process after confirming the product is problem-free, deducting our shipping costs and refunding the principal amount.
4.Do you replace parts damaged during shipping free of charge?
Yes, we provide free replacement parts for any defects due to shipping or manufacturing errors. However, you must provide photos and videos as proof of the defect.
5.What should I do if I encounter problems during installation?
We recommend checking that all parts of the furniture and lamp are complete one week before installation. Our products are designed for easy installation that an average electrician can handle. If you encounter insurmountable issues during installation, please contact our customer service for assistance. Note that violent operations are prohibited unless there is a viable solution.
6.Can I get a full refund due to quality issues?
We support full refunds for quality-related issues (photo evidence required). Additionally, we offer the following options:
We can send you a replacement product.
If you no longer like the product, we will issue a full refund.
7.How long will it take to receive my product?
We choose the shipping method based on the package size of the product. Packages under 40 inches are usually shipped via courier with a delivery time of 9-14 days. Packages over 40 inches are generally sent by sea freight, taking 23-29 days. For special products, our customer service will contact you to determine the timing.
8.How long does it take to get shipping information?
After processing, the product is handed over to the logistics provider. It generally takes 1-3 days to receive logistics information after the product has been transferred.
9.Are bronze and black the same color?
Bronze and black are distinct colors. If you need pure black, please confirm with our customer service as the production processes differ.
10.I have a high ceiling; can I customize the length of the rods or cords?
If your ceiling is very high, you need to confirm the length of the rods, cords, and chains with our customer service.
11.What aspects of furniture can be customized?
Our customizable furniture and lamps primarily allow buyers to choose the size, finish, and type of metal. If you're interested in our available options, you can preliminarily explore our FINISHES & MATERIALS page. For any queries or specific requests, please contact us.
12.Can the warranty period for Housegent products be extended?
Absolutely, we can almost offer a lifetime warranty. We typically define a specific warranty period for each product, during which we will handle any product issues free of charge, excluding damage from malicious destruction.
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