Cary Alabaster Pendant Light

● Diameter 100 cm x Height 8 cm / ∅ 39.4″ x H 3.1″

● Diameter 120 cm x Height 8 cm / ∅ 47.2″ x H 3.1″

● 【PLEASE NOTE】: Due to the unique nature of alabaster, patterns may vary between products, and our items may differ from the images displayed. Each piece is a one-of-a-kind creation.

● If you have any questions about our products, please contact us. We will respond within 24 hours.

● Light Source: Integrated LED (LED lights are fully built into the fixture and cannot be replaced)

● Kelvin Range:

Warm Light (3000K)
Neutral Light (4000K)
Cool Light (6000K)

● Voltage: AC 110-240V

● Body Finishes: Polished Brass and Blackened

● Shade Finish: White

● Moisture Resistance: IP 20 Damp-rated, suitable for use in bathrooms, kitchens, and covered outdoor areas

● Environment: Indoor

● Wiring: Hardwired

● Control: Compatible with common push switches (not included)

● Additional Feature: 59″ adjustable hanging height cable, extendable upon request.

● Alabaster
● Brass

SHIPPING

Housegent offers free shipping on all orders.Please make sure that the shipping address you fill in is accurate, changing your address will be a hassle.Total delivery time includes factory processing time as well as shipping time.

When your package is over 32'' or more (which it usually is), we will ship it by ocean freight and it may be dispatched by truck upon arrival at the port. Delivery times are listed below:

Processing time: 15 - 30 working days

Delivery time: 4 - 6 weeks

Courier: Matson, Fedex,CN, UPS

When your package is not more than 32'', we will use express shipping. The delivery time is as follows:

Processing time: 2 - 5 business days

Delivery time: 3- 12 working days

Courier Company: UPS,DHL

If you need expedited shipping for extra charge, please contact customer service.
For more shipping information ,please read Shipping Policy

RETURN

After receiving the goods, if there is any quality problem, we provide 30 natural days free return and exchange service.

Please take photos or videos as evidence and contact customer service to deal with it.

Returns for personal reasons other than quality problems require payment of shipping costs to deliver the goods to the designated address provided by us.

We will give you a refund after deducting the production cost and the cost of shipping our first shipment to you. (the production cost is usually 25% of the order amount).
Refund: 7-10 days to arrive your card
We will refund you through your previous payment channels.
For more details, please read Return and Exchange Policy

Our contact information:
Email: support@housegent.com
Phone: +(657) 247-9027
Whatsapp：+1(323) 531-8093

Thank you for choosing our products! To ensure your peace of mind and provide you with high-quality products and services, we provide a 1-3 year warranty for each order. Please refer to the warranty policy for details.

We offer design services tailored to your needs, as well as the scope, timeline, and budget of your project. This structure is extremely flexible, allowing us to scale to any project size—whether large or small, indoors or outdoors—and work at the pace you require anywhere in the world. HG members can enjoy all interior design services free of charge. 

CONTACT US

TEXT:
(657) 247-9027
(323) 531-8093

Email：support@housegent.com

Address:6333 East 56th Avenue, Commerce City Colorado 80022, United States

Custom sizes and finishes&materials are available.

Service Time:
7/24 hours a day (Monday to Sunday)

1. Are your products the same as famous brands?

We utilize the same materials, colors, sizes, and production processes. We own our factory to produce and manufacture these furniture pieces and lamps.

2.Why are your prices so affordable?

We closed all our offline stores in 2020 to focus on online sales, significantly reducing our costs. Our products come directly from our own factories, allowing us to maintain reasonable prices while ensuring the highest quality standards.

3.Can I return the furniture and lamp if I don't like it after receiving it?

You can request a refund after receiving the product, but you will need to return it to our designated address at your own expense. We will initiate the refund process after confirming the product is problem-free, deducting our shipping costs and refunding the principal amount.

4.Do you replace parts damaged during shipping free of charge?

Yes, we provide free replacement parts for any defects due to shipping or manufacturing errors. However, you must provide photos and videos as proof of the defect.

5.What should I do if I encounter problems during installation?

We recommend checking that all parts of the furniture and lamp are complete one week before installation. Our products are designed for easy installation that an average electrician can handle. If you encounter insurmountable issues during installation, please contact our customer service for assistance. Note that violent operations are prohibited unless there is a viable solution.

6.Can I get a full refund due to quality issues?

We support full refunds for quality-related issues (photo evidence required). Additionally, we offer the following options:

We can send you a replacement product.

If you no longer like the product, we will issue a full refund.

7.How long will it take to receive my product?

We choose the shipping method based on the package size of the product. Packages under 40 inches are usually shipped via courier with a delivery time of 9-14 days. Packages over 40 inches are generally sent by sea freight, taking 23-29 days. For special products, our customer service will contact you to determine the timing.

8.How long does it take to get shipping information?

After processing, the product is handed over to the logistics provider. It generally takes 1-3 days to receive logistics information after the product has been transferred.

9.Are bronze and black the same color?

Bronze and black are distinct colors. If you need pure black, please confirm with our customer service as the production processes differ.

10.I have a high ceiling; can I customize the length of the rods or cords?

If your ceiling is very high, you need to confirm the length of the rods, cords, and chains with our customer service.

11.What aspects of furniture can be customized?

Our customizable furniture and lamps primarily allow buyers to choose the size, finish, and type of metal. If you're interested in our available options, you can preliminarily explore our FINISHES & MATERIALS page. For any queries or specific requests, please contact us.

12.Can the warranty period for Housegent products be extended?

Absolutely, we can almost offer a lifetime warranty. We typically define a specific warranty period for each product, during which we will handle any product issues free of charge, excluding damage from malicious destruction.

Have more questions? Click to view our FAQs.