Special Discount
As our products are custom-made, and we focus on the quality of every detail, it takes time from production to final delivery. Additionally, after production, each item undergoes strict quality inspection to ensure that you receive products that meet the highest standards. Finally, the overall delivery timeline is also affected by the shipping duration. We continuously strive to optimize our production and logistics processes to minimize the waiting time. Thank you for your patience and understanding.
While our designs closely resemble common styles on the market to appeal to the majority of consumers, we have meticulously optimized and refined these popular designs.
As a source manufacturer, we work with a team of experienced and skilled designers who meticulously fine-tune every aspect—from design to craftsmanship. Around 5%–10% of our products have been upgraded from their original versions through this process. We place a strong emphasis on quality, attention to detail, and dependable after-sales service, ensuring our products remain both competitive and uniquely positioned in the marketplace.
Yes, we offer a white glove service option.
This service includes professional installation, careful handling, and precise placement of the product, ensuring that every step from delivery to installation meets the highest standards. With this service, our team will ensure that your product arrives safely and is accurately positioned where you want it, providing you with a hassle-free, premium experience.
Yes, we offer expedited delivery services to meet your needs.
Please be aware that additional charges may apply depending on the specific shipping method you choose. We recommend contacting our customer service team at the time of ordering to get more details about the expedited options and associated costs.
Shipping Update (U.S. & Canada)
- USA Warehouses:Processing 1–2 business days + Delivery 8–14 business days. Free shipping.
- From China (cross-border): Default sea freight (effective Apr 15). Delivery 20–35 business days once dispatched. We’ll reconfirm your schedule by email before dispatch. Need it faster? Expedited options available (extra cost).
Tariff & Duties
- Standard (Sea): We cover tariff/duty for U.S. & Canada—no extra charge.
- Expedited/Express: Customer is responsible for shipping surcharges and any customs/duty fees.
Full details: Shipping Policy
Returns & Refunds
- Returns accepted within 30 days of receiving your order.
- After we receive & inspect the item, refunds are processed within 10 business days to the original payment method.
Details: Return Policy
After your order is shipped, we will send you an email with a tracking number. You can use this number to track your package on our shipping partner’s website.
We ask that you report any product defects within 30 days of you receiving your order. Please contact our customer service, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the defective item(s), a complete description of the problem, provide pictures or video evidence clearly showing the problem. Depending on the situation, we will be responsible for refunds, an exchange or replacements according to your preference. Manufacturer defects found after 30 days of receipt are directed to the manufacturer's warranty.
Tricolordeer is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of defective goods.
View detailed return policy