14
Black Friday
Polanco Cabinet
Following heavy storms, our artisan partners in Mexico search the forest for fallen trees of Mexican ash, salvaging as many as they can. Each log is oyster-cut, arranged, and stained by hand, united with fragments of sustainably grown European ash burl to create incredible, mosaic-like surfaces. Bases crafted from naturally oxidized metal add the perfect contrast, together forming the rustic beauty of our remarkable Polanco Collection.
- Handcrafted from oyster-cut fragments of salvaged Mexican ash and sustainably harvested European ash burl.
- A hand-applied. reactive finish highlights the natural beauty and tonality of the wood. An acrylic lacquer is then applied for added protection.
- Oyster-cut wood may display cracks and other organic features. including scorch marks. water stains. and natural graining. that will not affect the quality or performance of your piece.
- Bases are crafted from steel panels left out in the elements to weather. developing a rich patina of dimples and speckles as they age.
- This collection is artisan-crafted from natural materials with hand-applied finishes. Individual pieces may vary in color. pattern. shape. and texture. making each truly unique.
| Width | 42" |
| Depth | 19.75" |
| Height | 68" |
| WEIGHT | 324 LBS |
| Drawer 1 width | 15" |
| Drawer 1 depth | 14.75" |
| Drawer 1 height | 5.75" |
| Drawer 2 width | 15" |
| Drawer 2 depth | 14.75" |
| Drawer 2 height | 5.75" |
We offer design services tailored to your needs, as well as the scope, timeline, and budget of your project. This structure is extremely flexible, allowing us to scale to any project size—whether large or small, indoors or outdoors—and work at the pace you require anywhere in the world. HG members can enjoy all interior design services free of charge.
1. Design Consultation
Each project is unique and begins with your ideas about taste, comfort, and lifestyle. After you request a consultation, we will match you with an expert designer and schedule an initial conversation to deeply understand your lifestyle and vision. Through a process of discovery and collaboration, we will explore possibilities for transforming your space.
2. Conceptual Design
After defining the scope of your project, we will conceptualize the overall creative direction. To lay the foundation for the success of the project, we will develop a design brief and identify key elements. During this registration stage, we will present the design concept, color palette, and preliminary floor plans.
3. Design Development
Once we reach an agreement on the design concept with you, we will proceed to develop and refine it. Our rigorous approach includes reviewing all elements of your project from the perspective of our design spirit and hierarchy, creating spaces that reflect balance, symmetry, and proportion to achieve harmony.
4. Presentation
We are now ready to present our design proposal to you. This comprehensive presentation will include technical AutoCAD floor plans, elevations, product selections, and options for materials and finishes. Together, we will confirm the final design and subsequent steps.
5. Project Leadership
This is when your design vision becomes reality. After finalizing all details and logistics, our project manager will coordinate a white-glove delivery.
6. Installation
Our project manager will work with your architect and contractor to ensure that everything is installed according to the provided specifications.
CONTACT US
SHIPPING
Housegent offers free shipping on all orders.Please make sure that the shipping address you fill in is accurate, changing your address will be a hassle.Total delivery time includes factory processing time as well as shipping time.
When your package is over 32'' or more (which it usually is), we will ship it by ocean freight and it may be dispatched by truck upon arrival at the port. Delivery times are listed below:
Due to the relocation of our furniture warehouse, the item is currently out of stock. Rest assured, we can still produce it with the same craftsmanship; we just ask for your patience.
Processing time: 2 - 6 weeks
Delivery time: 5 - 7 weeks
Courier: Matson, Fedex,CN, UPS
When your package is not more than 32'', we will use express shipping. The delivery time is as follows:
Processing time: 2 - 5 business days
Delivery time: 3- 12 business days
Courier Company: UPS,DHL
If you need expedited shipping for extra charge, please contact customer service.
For more shipping information ,please read Shipping Policy
RETURN
After receiving the goods, if there is any quality problem, we provide 30 natural days free return and exchange service.
Please take photos or videos as evidence and contact customer service to deal with it.
Returns for personal reasons other than quality problems require payment of shipping costs to deliver the goods to the designated address provided by us.
We will give you a refund after deducting the production cost and the cost of shipping our first shipment to you. (the production cost is usually 25% of the order amount).
Refund: 7-10 days to arrive your card
We will refund you through your previous payment channels.
For more details, please read Return and Exchange Policy
Our contact information:
Email: support@housegent.com
Phone: +(657) 247-9027
Whatsapp：+1(323) 531-8093
Thank you for choosing our products! To ensure your peace of mind and provide you with high-quality products and services, we provide a 1-3 year warranty for each order. Please refer to the warranty policy for details.
【Are your products the same as famous brands?】
We use the same materials, colors, sizes, and production processes as famous brands and manufacture our furniture and lamps in our own factory.
【Why are your prices so affordable?】
We shifted to online sales exclusively in 2020 after closing all our offline stores, significantly cutting costs. Our products are shipped directly from our factories, ensuring high quality at reasonable prices.
【Can I return the furniture and lamp if I don't like it after receiving it?】
You may request a refund after receiving the product, but you must return it to our designated address at your own cost. We will process the refund after ensuring the product is free from defects, deducting shipping costs and refunding the principal amount.
【Do you replace parts damaged during shipping free of charge?】
Yes, we replace parts damaged during shipping or due to manufacturing errors at no extra cost, provided you submit photographic and video evidence of the damage.
【What should I do if I encounter problems during installation?】
Ensure all parts are complete a week before installation. Our products are designed for straightforward installation by a standard electrician. For severe installation issues, contact our customer service. Avoid forceful handling unless absolutely necessary.
【Can I get a full refund due to quality issues?】
We offer full refunds for quality issues with photo evidence. Alternatively, we can send a replacement, or if you change your mind about the product, issue a full refund.
【How long will it take to receive my product?】
Delivery times vary by shipping method and product size: items under 40 inches typically take 9-14 days via courier, while larger items sent by sea freight take 20-40 days. Special products may have different schedules, coordinated by our customer service.
【How long does it take to get shipping information?】
After processing, it usually takes 1-3 days to receive logistics information once the product is handed to the shipping provider.
【Are bronze and black the same color?】
Bronze and black are different; confirm with customer service if you need pure black due to differing production processes.
【I have a high ceiling：can I customize the length of the rods or cords?】
For high ceilings, confirm the required lengths of rods, cords, and chains with our customer service.
【What aspects of furniture can be customized?】
Our customizable options for furniture and lamps include size, finish, and metal type. Explore preliminary options on our FINISHES & MATERIALS page and contact us for specific requests.
【Can the warranty period for Housegent products be extended?】
We can offer almost a lifetime warranty for our products. Specific warranty periods are defined for each product, covering all issues except damage from intentional misuse.
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