We offer design services tailored to your needs, as well as the scope, timeline, and budget of your project. This structure is extremely flexible, allowing us to scale to any project size—whether large or small, indoors or outdoors—and work at the pace you require anywhere in the world. HG members can enjoy all interior design services free of charge.

1. Design Consultation

Each project is unique and begins with your ideas about taste, comfort, and lifestyle. After you request a consultation, we will match you with an expert designer and schedule an initial conversation to deeply understand your lifestyle and vision. Through a process of discovery and collaboration, we will explore possibilities for transforming your space.

2. Conceptual Design

After defining the scope of your project, we will conceptualize the overall creative direction. To lay the foundation for the success of the project, we will develop a design brief and identify key elements. During this registration stage, we will present the design concept, color palette, and preliminary floor plans.

3. Design Development

Once we reach an agreement on the design concept with you, we will proceed to develop and refine it. Our rigorous approach includes reviewing all elements of your project from the perspective of our design spirit and hierarchy, creating spaces that reflect balance, symmetry, and proportion to achieve harmony.

4. Presentation

We are now ready to present our design proposal to you. This comprehensive presentation will include technical AutoCAD floor plans, elevations, product selections, and options for materials and finishes. Together, we will confirm the final design and subsequent steps.

5. Project Leadership

This is when your design vision becomes reality. After finalizing all details and logistics, our project manager will coordinate a white-glove delivery.

6. Installation

Our project manager will work with your architect and contractor to ensure that everything is installed according to the provided specifications.

CONTACT US

【Are your products the same as famous brands?】

We use the same materials, colors, sizes, and production processes as famous brands and manufacture our furniture and lamps in our own factory.

【Why are your prices so affordable?】

We shifted to online sales exclusively in 2020 after closing all our offline stores, significantly cutting costs. Our products are shipped directly from our factories, ensuring high quality at reasonable prices.

【Can I return the furniture and lamp if I don't like it after receiving it?】

You may request a refund after receiving the product, but you must return it to our designated address at your own cost. We will process the refund after ensuring the product is free from defects, deducting shipping costs and refunding the principal amount.

【Do you replace parts damaged during shipping free of charge?】

Yes, we replace parts damaged during shipping or due to manufacturing errors at no extra cost, provided you submit photographic and video evidence of the damage.

【What should I do if I encounter problems during installation?】

Ensure all parts are complete a week before installation. Our products are designed for straightforward installation by a standard electrician. For severe installation issues, contact our customer service. Avoid forceful handling unless absolutely necessary.

【Can I get a full refund due to quality issues?】

We offer full refunds for quality issues with photo evidence. Alternatively, we can send a replacement, or if you change your mind about the product, issue a full refund.

【How long will it take to receive my product?】

Delivery times vary by shipping method and product size: items under 40 inches typically take 9-14 days via courier, while larger items sent by sea freight take 20-40 days. Special products may have different schedules, coordinated by our customer service.

【How long does it take to get shipping information?】

After processing, it usually takes 1-3 days to receive logistics information once the product is handed to the shipping provider.

【Are bronze and black the same color?】

Bronze and black are different; confirm with customer service if you need pure black due to differing production processes.

【I have a high ceiling：can I customize the length of the rods or cords?】

For high ceilings, confirm the required lengths of rods, cords, and chains with our customer service.

【What aspects of furniture can be customized?】

Our customizable options for furniture and lamps include size, finish, and metal type. Explore preliminary options on our FINISHES & MATERIALS page and contact us for specific requests.

【Can the warranty period for Housegent products be extended?】

We can offer almost a lifetime warranty for our products. Specific warranty periods are defined for each product, covering all issues except damage from intentional misuse.