Shipping Policy

Thanks for shopping with housegent.com.

Housegent generally ships furniture by sea due to its larger size, while lighting products are typically sent by air. Rest assured, if you choose Housegent, we will contact you before your order is finalized to verify all shipping details.

International shipping might experience delay due to covid-19. to keep track of your order, contact housegent.com (support@housegent.com) so we can provide you the order’s tracking number.

â—Ź Basic Shipping Fee:
Housegent's listed price includes direct delivery to the specified ground-level warehouse location. Please note, this service does not include carrying items upstairs, delivery products inside homes, or unpacking of wooden crates and other packaging.

â—Ź Additional Services:
Additional fees apply for unpacking wooden crates. Please have the recipient arrange payment details with us in advance.

â—Ź Special Areas:
In private residential areas or areas inaccessible by truck, the recipient must handle their own cargo transport. If additional costs are incurred due to specific instructions from the recipient, such costs should be negotiated and paid by the recipient, not the sender.

â—Ź Loading and Unloading Equipment:
The recipient is required to prepare the necessary unloading facilities, such as forklifts or other platforms, to facilitate cargo unloading.

We are committed to providing clear and transparent shipping information to ensure a smooth and pleasant shopping experience for you. If you have any questions or need further assistance, please feel free to contact our customer service team, who are always ready to help.

 

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, small items are shipped within 10-20 working days, and large items within 15-30 working days following order confirmation/payment. Custom products will have delivery times determined based on the quotation. Orders made on weekends might experience delays.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Shipping Cost & Transit Time

Country

Estimated Delivery Time

Shipping Cost

Courier

USA

30-90 days

Free Shipping

Express Delivery
United Kingdom 30-90 days Free Shipping Express Delivery
Australia 20-70 days Free Shipping Express Delivery
Germany 30-90 days Free Shipping Express Delivery
Spain 30-90 days Free Shipping Express Delivery
Austria 30-90 days Free Shipping Express Delivery
Belgium 30-90 days Free Shipping Express Delivery
Netherlands 30-90 days Free Shipping Express Delivery
Ireland 30-90 days Free Shipping Express Delivery
Denmark 30-90 days Free Shipping Express Delivery
Czech republic 30-90 days Free Shipping Express Delivery
Poland 30-90 days Free Shipping Express Delivery
Portugal 30-90 days Free Shipping Express Delivery
Luxembourg 30-90 days Free Shipping Express Delivery

Total Delivery Time = Product Types + Processing Time + Shipping Time(depending on your location)

Apart from the countries mentioned above, we warmly invite friends from other nations to contact Housegent. We will promptly determine if shipping is available to your location.

Please fill in your area code on the product page under "Shipping Options".

If your area is NOT available for delivery, a message will appear: The item(s) can't be shipped to your postal code. We would suggest you to change the delivery address.

If you do NOT have other delivery address available, please do NOT place the order as we are unable to deliver the item(s) to your area. 

Of course, you can also reach out to our customer service team, and we will assist you as much as possible.

Some remote areas that are NOT available for shipping:

  • United States: Hawaii (HI), Alaska (AK) , Puerto Rico (PR) and other U.S.Territories
  • France: Corse
  • Spain: Baleares
  • Denmark: Greenland

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

We typically opt for sea transport due to the large size and customizability of Housegent furniture. To ensure the integrity of your products upon arrival, we usually confirm the logistics method with you in advance. Rest assured, if air transport is necessary under certain circumstances, please consult with us beforehand so we can verify if the products are suitable for air shipment.

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email support@housegent.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Company: Housegent inc

Address: 8885 whiteoak ave, suite 105 Rancho Cucamonga 91730 United States

Email: support@housegent.com

Tell: 1 (657) 247-9027
        1 (323) 531-8093