Refund Policy

Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email (support@housegent.com) at first.

Once you confirm your order and specify the product details (including color palettes, leather, fabric, size, and design drawings), if you decide to cancel, we will charge a 25% construction fee and the cost of scrapped materials. Please understand.

Return & Exchange Conditions

  • Items returned without authorization will not be accepted.
  • Items must be returned within 30 days after you receive them.
  • All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • When returning or exchanging items, customers must use a shipping method providing tracking information.

Non-returnable items:

  • On sale items or gift cards are non-refundable.
  • Damage/Lost caused by customers is non-refundable.

General Return Process

  • Initiate a return: Please email us at support@housegent.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
  • Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
  • Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return Charge

  • If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
  • If the return is for the clients’ personal reason (such as: change of mind, incorrect shipping address or post code, design, size or finishes not suitable, too heavy etc), you will be responsible for both shipping cost. You need to pay for the shipping to ship it back to us and make sure the product is sealed in its original package and in a resalable condition. Once we receive the product and verify that the product is in new/unused condition, we will issue a refund minus the shipping cost for us.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
  • If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at support@housegent.com.

Please Note: we do not refund our original shipping cost.

Order Cancellations

  • Important Notes: You can receive a full refund within 48 hours of placing your order. After this period, refund requests will be subject to certain handling and processing fees(25%). Once the order has been shipped, refunds are not possible; you must follow the return process after receiving the goods.
  • Orders can't be canceled once the parcel is shipped out.

 

Company: Housegent inc

Address: 6333 E 56TH AVE，COMMERCE CITY CO，80022 United States

Email: support@housegent.com

Tell: 1 (657) 247-9027
        1 (323) 531-8093

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