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We are committed to the quality, beauty, and resilience of every Housegent piece you bring into your home, and warrant our collections to be free of defects in material and craftsmanship. Please see our Limited Warranty for details.
Housegent collections are crafted by artisans from around the world and are expertly designed to withstand everyday use. However, as even the best-made furnishings and décor are not indestructible, normal wear and tear will reflect use and care.
| Product Content | Handling Method |
|---|---|
| Metal components | Avoid prolonged exposure to corrosive liquids, which can cause oxidation and damage. Regularly clean metal surfaces with a mild, pH-neutral cleaner and dry thoroughly to maintain their appearance and integrity. Do not use abrasive materials that can scratch the metal finish. |
| Artisan-crafted furniture made from natural wood | Occasionally wipe lacquered wood surfaces with a soft, dry cloth and non-wax furniture polish to maintain optimal finish. Follow all cleaning product instructions carefully. Do not overapply. Immediately wipe up spills with a soft, dry, undyed cloth to prevent moisture damage (e.g., water rings). Avoid using abrasives, harsh, corrosive chemicals, or care products containing ammonia or silicone, as these may damage finishes and surfaces. Keep indoor furniture away from direct sunlight and sources of heat or moisture to prevent cracking or fading of finishes. Lift, don't drag, wood furniture when moving to avoid loosening joinery and damaging the piece. Ensure furniture is positioned on a level surface to prevent warping of the frame. Avoid leaning back in chairs and using chair stretchers or table pedestals as footrests. |
| Home Performance Fabrics | Spot-clean using clear, mild detergent and water. Avoid bleach. For tough stains, gently scrub with a soft brush. Blot with a clean towel, rinse thoroughly; air-dry. |
| Cary Linen Performance Fabrics | Spot-clean using water-free cleaning solvents only. Do not use water or dry clean. |
| Lacquered wood surfaces | Occasionally dust with a soft, dry cloth and use non-wax furniture polish to keep finishes looking their best. |
| Upholstered furniture | Clean using a clean, absorbent, undyed cloth with a blotting motion. Blot from the outside towards the middle of the soiled area to prevent ring formation. Never scrub. |
Housegent offers free shipping on all orders.Please make sure that the shipping address you fill in is accurate, changing your address will be a hassle.
Total delivery time includes factory processing time as well as shipping time.
Due to changes in U.S. tariff policies, we currently do not have stock available, the item is currently out of stock. Rest assured, we can still produce it with the same craftsmanship; we just ask for your patience.
Processing time: 2 - 6 weeks
Delivery time: 5 - 7 weeks
Courier: Matson, Fedex, CN, UPS, UPS, DHL
If you need expedited shipping for extra charge, please contact customer service.
For more shipping information ,please read Shipping Policy
After receiving the goods, if there is any quality problem, we provide 30 natural days free return and exchange service.
Please take photos or videos as evidence and contact customer service to deal with it.
Returns for personal reasons other than quality problems require payment of shipping costs to deliver the goods to the designated address provided by us.
We will give you a refund after deducting the production cost and the cost of shipping our first shipment to you. (the production cost is usually 25% of the order amount).
Refund: 7-10 days to arrive your card
We will refund you through your previous payment channels.
For more details, please read Return and Exchange Policy
Our contact information:
Email: support@housegent.com
Phone: +1(231) 366 5753
Whatsapp：+(86) 183 7066 9467
What to expect with White Glove Delivery Service
Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as removing all packaging and debris. This service includes furniture, larger décor, uniquely shaped items, and items that are too fragile to ship through Small Parcel Delivery. Please see our White Glove Details for more details
The Zephyral pendant, created by designer Emily Carter, is inspired by the industrial aesthetic, with a solid metal geometric yoke to show strength, coupled with a lightweight transparent glass lampshade and a built-in ultra-thin Edison light bulb to show the beauty of light and shadow.
● 10"
10" Pendant: 10½" diam., 12¾"H
Yoke: 5¾"W x 2¾"D x 4"H
Minimum Height: 23¼"
Maximum Height: 89½"
Canopy: 5¼" diam., 2½"H
Rods: two 6", two 12", two 18"
Cord: 10'L
Shade: 10" diam., 10"H
Weight: 12 lbs.
● 14"
14" Pendant: 14" diam., 16½"H
Yoke: 4¾"H x 7"W x 3¼"D
Minimum Height: 25½"
Maximum Height: 91½"
Canopy: 5¼" diam., 2½"H
Rods: two 6", two 12", two 18"
Cord: 10'L
Shade: 14" diam., 14"H
Weight: 14 lbs.
● 18"
18" Pendant: 18" diam., 17¼"H
Yoke: 7¾"W x 3¾"D x 5¾"H
Minimum Height: 28¾"
Maximum Height: 94¾"
Canopy: 5¼" diam., 2½"H
Rods: two 6", two 12", two 18"
Cord: 10'L
Shade: 18" diam., 17¼"H
Weight: 21 lbs.
● Frame material:
Lacquered polished brass frame: made of solid brass.
Bronze and polished nickel frame: made of solid steel.
Lampshade material: hand-blown glass, may have small bubbles or slightly asymmetrical, highlighting the unique craftsmanship and artisanal art.
● Specifications and adaptability
Size and power:
10 inch chandelier: Max rated power 60W, E26 lamp holder bulb.
14 "and 18" chandeliers: Max rated power 100W, E26 lamp holder bulb.
Light bulbs: Included in the product, it is recommended to use LED bulbs with high lumen output for brighter light.
Dimmer compatibility: Support dimmer switch.
Voltage: 110-120V, in line with US and Canadian standards.
● Installation and applicability
Installation method: Hard wire connection, adjustable rod is composed of connected segments, the length can be customized.
Applicable ceiling: Can be installed on vaulted ceiling.
Environmental certification: Certified by UL electrical standard, suitable for use in indoor areas prone to moisture such as bathrooms.
Installation requirements: A certified electrician is required for professional assembly and installation. Delivery service does not include assembly or installation.
● Cleaning and maintenance
Wipe with a soft dry cloth and avoid using cleaners and abrasives to avoid damaging the surface.
Lacquered Burnished Brass frame is crafted of solid brass; Bronze and Polished Nickel frames are crafted of solid steel
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