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We are committed to the quality, beauty, and resilience of every Housegent piece you bring into your home, and warrant our collections to be free of defects in material and craftsmanship. Please see our Limited Warranty for details.
Housegent collections are crafted by artisans from around the world and are expertly designed to withstand everyday use. However, as even the best-made furnishings and décor are not indestructible, normal wear and tear will reflect use and care.
| Product Content | Handling Method |
|---|---|
| Metal components | Avoid prolonged exposure to corrosive liquids, which can cause oxidation and damage. Regularly clean metal surfaces with a mild, pH-neutral cleaner and dry thoroughly to maintain their appearance and integrity. Do not use abrasive materials that can scratch the metal finish. |
| Artisan-crafted furniture made from natural wood | Occasionally wipe lacquered wood surfaces with a soft, dry cloth and non-wax furniture polish to maintain optimal finish. Follow all cleaning product instructions carefully. Do not overapply. Immediately wipe up spills with a soft, dry, undyed cloth to prevent moisture damage (e.g., water rings). Avoid using abrasives, harsh, corrosive chemicals, or care products containing ammonia or silicone, as these may damage finishes and surfaces. Keep indoor furniture away from direct sunlight and sources of heat or moisture to prevent cracking or fading of finishes. Lift, don't drag, wood furniture when moving to avoid loosening joinery and damaging the piece. Ensure furniture is positioned on a level surface to prevent warping of the frame. Avoid leaning back in chairs and using chair stretchers or table pedestals as footrests. |
| Home Performance Fabrics | Spot-clean using clear, mild detergent and water. Avoid bleach. For tough stains, gently scrub with a soft brush. Blot with a clean towel, rinse thoroughly; air-dry. |
| Cary Linen Performance Fabrics | Spot-clean using water-free cleaning solvents only. Do not use water or dry clean. |
| Lacquered wood surfaces | Occasionally dust with a soft, dry cloth and use non-wax furniture polish to keep finishes looking their best. |
| Upholstered furniture | Clean using a clean, absorbent, undyed cloth with a blotting motion. Blot from the outside towards the middle of the soiled area to prevent ring formation. Never scrub. |
Housegent offers free shipping on all orders.Please make sure that the shipping address you fill in is accurate, changing your address will be a hassle.
Total delivery time includes factory processing time as well as shipping time.
Due to changes in U.S. tariff policies, we currently do not have stock available, the item is currently out of stock. Rest assured, we can still produce it with the same craftsmanship; we just ask for your patience.
Processing time: 2 - 6 weeks
Delivery time: 5 - 7 weeks
Courier: Matson, Fedex, CN, UPS, UPS, DHL
If you need expedited shipping for extra charge, please contact customer service.
For more shipping information ,please read Shipping Policy
After receiving the goods, if there is any quality problem, we provide 30 natural days free return and exchange service.
Please take photos or videos as evidence and contact customer service to deal with it.
Returns for personal reasons other than quality problems require payment of shipping costs to deliver the goods to the designated address provided by us.
We will give you a refund after deducting the production cost and the cost of shipping our first shipment to you. (the production cost is usually 25% of the order amount).
Refund: 7-10 days to arrive your card
We will refund you through your previous payment channels.
For more details, please read Return and Exchange Policy
Our contact information:
Email: support@housegent.com
Phone: +1(231) 366 5753
Whatsapp：+(86) 183 7066 9467
What to expect with White Glove Delivery Service
Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as removing all packaging and debris. This service includes furniture, larger décor, uniquely shaped items, and items that are too fragile to ship through Small Parcel Delivery. Please see our White Glove Details for more details
Designer Oliver Hayes' Cascadx Chandelier, in which crystals and metal rods cascade down like frozen raindrops. Hundreds of slender tubes hang asymmetrically, casting a refracted light and creating a striking effect.
Chandelier Body: 54¼"W x 14¼"D x 33"H
Minimum Height: 38¼"
Maximum Height: 109"
Canopy: 35½"W x 4¾"D x 1¼"H
Chain: 72"L
Cord: 12'L
Weight: 197 lbs.
● Bulb specifications:
Rated power: 14 25W E12 candlestick bulbs with bulb.
Support dimmer switch, recommended to use high lumen LED bulbs for brighter light.
● Installation method:
Can be installed as recessed or chandelier with optional chain (included) and adjustable height.
Arched ceiling installation is not supported.
● Weight and support:
It weighs over 50 LBS and cannot fit into a standard socket box, requiring additional support.
● Installation requirements:
Professional assembly and installation by a licensed electrician is required, and assembly or installation is not included in delivery service.
● Electrical and Certification
Voltage: 110-120V, in line with US and Canadian standards.
Certification: UL Dry certified, suitable for indoor dry environments, avoiding direct exposure to moisture and water.
● Cleaning and maintenance
Cleaning method: Wipe with a soft dry cloth, avoid using cleaning agents and abrasives, so as not to damage the surface.
● Frame material:
The lacquered polished brass frame is made of brass.
Bronze and polished stainless steel frame made of steel.
Lampshade material: crystal tube made of glass.
● Lacquered Burnished Brass frame is crafted of brass; Bronze and Polished Stainless Steel frames are crafted of steel
● Crystal tubes made from glass
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